Shipping & Returns

Order Processing

Orders are typically processed within 2 days after your order is placed. During product launches, holidays, or preorder events, processing times may be longer. WE SHIP OUT ORDERS EVERY FRIDAY!

Any extended processing times will be noted on the product page.

Preorders

Items purchased during a preorder are made specifically for you. Estimated shipping dates are listed on each preorder product page. If your order includes both preorder and in-stock items, your order may ship together once all items are ready.

Shipping Confirmation

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Lost or Damaged Packages

Once a package has been delivered to the shipping carrier, Marshy Meadows is not responsible for delays caused by the carrier. If your package arrives damaged, please contact us within 5 days of delivery with photos of the damage so we can help resolve the issue.

Return & Exchange Policy

We want you to be completely satisfied with your purchase.

Exchanges

We gladly accept exchanges within 15 days of the delivery date.

To qualify for an exchange, items must be:

  • Unworn

  • Unwashed

  • Free of odors, stains, or pet hair

  • In their original condition with tags attached (if applicable)

Customers are responsible for return shipping costs unless the item was received damaged or we made an error with your order.

Returns

At this time, we do not offer refunds for returned merchandise. Eligible items may be exchanged for another size or receive store credit.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance or final sale items

  • Gift cards

  • Customized or personalized products

  • Worn, washed, or altered merchandise

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 5 days of delivery. Include your order number and photos of the item so we can make it right as quickly as possible.